Disclaimer, Terms & Conditions Of Carriage
In purchasing or booking a ticket, all passengers agree to the following terms and conditions:
General: The passengers shall comply with the instructions of the company’s staff concerning all matters relating to the service and shall comply with any notice displayed on the vessel. The company reserves the right to refuse to carry any passenger or goods without assigning reason. This contract is subject to the laws of Indonesia and may only be varied by agreement in writing between the company and the passenger. Verbal promises by booking agents or their staff will not be recognised by the company.
Cancellation & Delays: The company reserves the right to vary the service in any whatsoever without any liability to the passenger. The company shall not beliable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or of any alternative means of travel which may arise through cancellation or delays. Any additional expense so arising shall be the sole liability and responsibility of the passenger.
Refunds by the Company: In the event of a trip cancellation by the company, the company shall refund any amounts paid by the passenger direct to the company, or any funds already paid by an agent to the company on the passenger’s behalf. The passenger is responsible for collecting any funds paid to agents which have not yet been paid to the company.
Cancellations and Changes by the Passenger: In the event of a ticket or booking being cancelled by the passenger, the company reserves the right to charge cancellation fees as follows:
* Cancellation more than 7 days before date of travel: full refund.
* Cancellation less than 7 days but more than 2 days from date of travel: 50% refund.
* Cancellation less than 24 hours before date of travel: no refund.
Passengers may make one complimentary change to their date of travel provided that the company has available seats and provided that the passenger gives 48 hours notice. Changes within 48 hours of departure date, will incur Rp 100,000 fee. Additional changes will be subject to a Rp 100,000 charge.
At certain times of the year, Sea conditions can turn extremely bad and all fast boats can be cancelled. Gili Getaway will try to arrange alternate transport via aeroplane but, cannot guarantee availability. Also, during low season months, we reserve the right to cancel a run either to or from Gili Trawangan if we have not received enough bookings. in these instances, alternate transfer will be arranged with another operator of equal standard and reliability.
Baggage Allowance: Each Passenger is entitled to a maximum of 1 piece of luggage carried free of charge, not exceeding 25 kg. If capacity is available then excess luggage will be carried at the company’s standard rates, or may be stored at the company’s office in Bali if space is available. The company reserves the right to check the contents of any baggage, and to refuse certain baggage items.
The company accepts no responsibility for loss or damage to luggage during storage or transit.
Road transportation to Bali: Road transportation to/from Benoa harbour is provided free of charge to/from ONE SPECIFIC ADDRESS in designated areas of Bali. This address must be specified at the time of booking, and cannot be changed. Our drivers will only take passengers to this pre-specified address (i.e. they will not drive around trying to find a hotel if the passenger has not specified an address).