In purchasing or booking a ticket, all passengers agree to the following terms and conditions of carriage.
General
Passengers must comply with the instructions of the company’s staff on all matters relating to the service, and with any notice displayed on the vessel. The company reserves the right to refuse to carry any passenger or goods without giving a reason. This contract is subject to the laws of Indonesia and may only be varied by written agreement between the company and the passenger. Verbal promises by booking agents or their staff will not be recognised by the company.
Cancellations & delays
Gili Getaway endeavours to transport all customers to their destinations at the stated times. All travel itineraries are subject to weather conditions, and we reserve the right to change and/or cancel schedules in the interest of passengers’ safety and well-being.
The company reserves the right to vary the service without liability to the passenger. We shall not be liable for any loss, damage or injury arising from cancellation or delay, nor for the cost of any accommodation or alternative travel or flights that may arise through cancellation or delay. Any additional expense so arising is the sole responsibility of the passenger.
Refunds by the company
If a trip is cancelled by the company, we will refund any amounts paid by the passenger directly to the company, or any funds already paid to the company by an agent on the passenger’s behalf. The passenger is responsible for collecting any funds paid to agents that have not yet been passed on to the company.
Cancellations & changes by the passenger
If a ticket or booking is cancelled by the passenger, the following cancellation charges apply:
- Less than 1 day before departure — full ticket price charged (no refund).
- 2 to 7 days before departure — 50% refund.
- More than 7 days before departure — no charge (full refund).
Re-scheduling
Re-scheduling is subject to seat availability. There is no charge if the change is made at least 48 hours before departure in regular season, or at least 96 hours before departure in high season (1 July – 30 September). Otherwise, a fee of Rp 100,000 per ticket applies.
Baggage allowance
Each passenger may carry a maximum of 1 piece of luggage free of charge, not exceeding 25 kg. Where capacity is available, excess luggage will be carried at the company’s standard rates, or may be stored at our Bali office if space allows. The company reserves the right to check the contents of any baggage and to refuse certain items.
The company accepts no responsibility for loss or damage to luggage during storage or transit.
Hotel & airport transfers in Bali
Road transfers to and from Serangan harbour can be booked as an add-on to your crossing, to or from one specified address within our designated pick-up areas in Bali. This address must be given at the time of booking and cannot be changed — our drivers go only to the address provided (they will not drive around searching for a hotel if no address has been specified). Some areas carry an additional charge, which is quoted when you book.
Weather & sea conditions
At certain times of the year, sea conditions can turn extremely bad and all fast boats may be cancelled by the authorities. Gili Getaway will fully refund all tickets affected by this situation. We will not attempt to offer alternative forms of transport, as the alternatives can fall short of our guests’ expectations of reliability, thoroughness and professionalism — flights are often fully booked, and the slow ferry is not something we would recommend. During low-season months, we may also change schedules due to weather, occupancy and/or demand.
Our no-plastic commitment
Because of the increasingly serious worldwide problem of plastic pollution in our oceans, Gili Getaway no longer supports single-use plastic, so we don’t offer bottled water onboard.
Please feel free to bring your own bottle, which can be refilled free of charge at our offices on Gili Trawangan, Gili Gede and in Bali. If you don’t have a bottle, we sell 500 ml non-plastic bottles, with proceeds going to the Clean the Gilis programme, of which we are an active participant.
We hope you’ll join us in the fight against plastic pollution as we work towards cleaner waters and protecting our marine life.